Safe servicing
What information helps with a safe servicing enquiry?
Set out what has happened, where it is and what outcome matters most. For safe servicing, include the postcode and any useful measurements, symptoms or photos when available.

Safe servicing — planning the work
Each safe servicing job has its own variables. Establish the condition, the desired result and the working environment before agreeing scope. Useful preparation can include: Safe make, model, lock type, symptoms and authority.
Safe servicing: common questions
How is safe servicing work scoped?
Confirm the task, proposed result, exclusions, access arrangements and any materials, parts or testing before work is authorised.
What can affect a safe servicing quotation?
Urgency, site access, diagnosis, equipment, materials, parts, testing and the condition found can all affect the price basis.
What should I do once safe servicing is complete?
Check the agreed result, keep any relevant records and ask about operation, care or follow-up where applicable.
Safe servicing: area coverage
Select a place to view this service for that location. Please provide the postcode when you enquire.